Dubai Desert Safari Tours

Privacy Policy

Last updated: 1 January 2025

This Privacy Policy describes how Excursion Point Tourism LLC trading as Dubai Desert Safari Tours (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website www.dubaidesertsafari.tours or make a booking with us.

1. Who We Are

The data controller responsible for your personal information is Excursion Point Tourism LLC, a company licensed by the Department of Tourism and Commerce Marketing (DTCM), Dubai, United Arab Emirates.

  • Website: www.dubaidesertsafari.tours
  • Email: info@dubaidesertsafari.tours
  • Phone / WhatsApp: +971 50 566 2037

2. Information We Collect

We collect personal information in the following ways:

2.1 Information you provide directly

  • Booking information: Full name, email address, WhatsApp/phone number, pickup address, number and ages of participants, and any special requests.
  • Payment information: Payment card details are processed securely by our payment partners (Stripe, PayPal). We do not store card numbers on our servers.
  • Contact form submissions: Name, email, phone and message content when you contact us.

2.2 Information collected automatically

  • Usage data: IP address, browser type, pages visited, and time spent on our website.
  • Cookies: Session cookies required for the booking process and optional analytics cookies. See Section 8 for details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your booking — including sending confirmation, vouchers, and operational updates.
  • To communicate with you — responding to enquiries, providing customer support, and sending pre-tour reminders.
  • To process payments — securely via our payment processing partners.
  • To fulfil legal obligations — including record-keeping requirements under UAE law.
  • To improve our services — using anonymised usage data to enhance our website and tour offerings.
  • To send promotional communications — only with your explicit consent, which you may withdraw at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: Processing required to fulfil your booking and provide our services.
  • Legal obligation: Where we are required to process data to comply with UAE laws and regulations.
  • Legitimate interests: To improve our services, prevent fraud, and ensure the security of our systems.
  • Consent: For marketing communications and non-essential cookies.

5. Sharing Your Information

We do not sell your personal data. We may share your information with the following categories of third parties:

  • Tour operations: Our operations team and guides receive booking details necessary to deliver your experience.
  • Payment processors: Stripe and PayPal process payment data in accordance with their own privacy policies and PCI DSS standards.
  • Email service providers: We use Brevo (Sendinblue) to send transactional emails. Your email address is shared for this purpose only.
  • Regulatory authorities: Where required by law, we may disclose information to Dubai Tourism (DTCM) or other government bodies.
  • Business partners: Excursion Point Tourism LLC operates the scheduling and operations system. Booking data is shared within the group for operational purposes.

All third parties are contractually obligated to maintain the confidentiality and security of your data.

6. Data Retention

  • Booking records are retained for a minimum of 5 years as required by UAE commercial law.
  • If you request deletion of your account or data, we will comply within 30 days, subject to legal retention obligations.
  • Marketing consent records are retained until you withdraw consent.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:

  • HTTPS encryption on all web pages and API communications.
  • Secure, access-controlled databases hosted in the UAE or EU.
  • Regular security reviews and staff training.
  • PCI DSS compliant payment processing — we never store card data.

8. Cookies

Our website uses the following types of cookies:

  • Strictly necessary cookies: Required for the booking process and website functionality. These cannot be disabled.
  • Analytics cookies: Used to understand how visitors use our site (e.g. Google Analytics). These are only set with your consent.

You may control cookie settings through your browser preferences at any time.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your data, subject to legal obligations.
  • Right to restriction: Request that we limit how we use your data in certain circumstances.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@dubaidesertsafari.tours. We will respond within 30 days.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. Bookings that include minors must be made by a parent or legal guardian.

11. International Transfers

Your data is primarily stored and processed within the UAE. Where data is transferred outside the UAE (e.g. to payment processors or email service providers), we ensure that adequate safeguards are in place in accordance with applicable data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update. Significant changes will be communicated by email where possible.

13. Contact Us

For any privacy-related questions or to exercise your rights, please contact: